COVID-19 Readiness Center
The Bank of Missouri remains committed to the health and safety of our customers, team members and communities. As the situation around coronavirus continues to evolve, we are taking every effort to best serve your banking needs while promoting the well-being of all.
We know it's common to have financial questions and concerns in uncertain situations. We're open and ready to help you navigate these changes. Please reach out to your local branch or contact us at 888-547-6541.
How we're here to serve you
We have plans in place to continue to be your trusted financial partner during times like these. We are by the phone and in person, ready to serve you.
We're closely following the recommendations of federal, state, and local authorities to make the best decisions for our customers and communities. As such, some locations are operating with modified schedules.
Modified Banking Hours at Select Locations
To help limit the spread of COVID-19 and in an abundance of caution, in-person visits to some locations will only be available by appointment until further notice. Lobby closures vary by location so we encourage you to visit our branch locator and select your preferred location to find the most up-to-date information prior to your visit.
How to Access your Account
With The Bank of Missouri, you always have many ways to access your account without making a trip to the bank. Please carefully review your options and contact us for assistance enrolling in or using these services.
Online Banking
We highly recommend you enroll in Online Banking and download our mobile app if you have not done so. With Online Banking, you can check account balances, pay bills, transfer money and more.
Mobile Banking
In our mobile banking app, you can enjoy the features of Online Banking on your phone. Plus, you can deposit checks in the app and use short code text banking. To get started, enroll in Online Banking, if you have not already done so. Then give us a download.
Download the app today
Phone Support
Did you know we're available late and on the weekends? Get support and account information at 888-547-6541.
Mon-Fri: 8:00 am – 11:00 pm
Saturday: 8:00 am – 5:00 pm
Sunday: 9:00 am – 5:00 pm
24-Hour Telephone Banking
Access your Bank of Missouri accounts from a touch-tone phone with AnyTime Access. Listen to account balance and transaction history, transfer funds between accounts, transfer funds for loan payments, and more. Call AnyTime Access any time at 1-888-627-6799.
ATMs
p>ATMs are available at most Bank of Missouri locations. In addition to accessing cash, you can also check balances and change your debit card PIN number if needed.
Bank of Missouri locations >>
Interactive Teller Machines (ITM)
An ITM is like an ATM, but it's so much more. Tap to talk to a live teller and do just about everything you can do inside the bank branch. You can cash and deposit checks. Make withdrawals in many common denominations. You can also deposit cash, break a larger bill and make a loan payment.Learn more about ITMs and find one near you >>
What we're doing for the health of our customers and teammates
The health and well-being of our employees, customers and communities is always a top priority for us. We’ve enhanced thorough cleaning practices in our locations and on our ATM/ ITM machines in an effort to support a healthy banking experience. We are encouraging our employees and customers to follow the personal hygiene recommendations provided by the CDC. Our team is also avoiding non-essential travel and using video conference rather than in-person meetings. And of course, teammates are staying away from work when sick.
How we're helping customers impacted by coronavirus
The Bank of Missouri knows COVID-19 is putting a strain on our customers and small businesses across our state. The Bank is available and ready to provide assistance. Here are a few of the ways we’re helping customers affected by COVID-19.1
Deposit account assistance
For customers experiencing hardship from COVID-19, we can offer accommodations related to your checking and saving accounts upon request and based on individual needs.
Loan payment deferrals
Customers may be eligible to defer payments. If this program would benefit you, give us a call for more information.
Penalty-free CD and IRA CD withdrawals
Certificates of Deposit typically have penalty fees for withdrawing before the term ends. Recognizing some people may need earlier access to their funds in CDs, we’re offering early CD withdrawals with no penalty from The Bank of Missouri.
Small business and commercial client loan assistance
As always, we are committed to supporting local businesses. We’re working with our business clients on a variety of loan assistance options. This may include interest-only payments or payment deferrals. In addition to relief on existing loans, we’re also available for businesses who need new loans at this time.
If you have been impacted by COVID-19, reach out to your local banker or call us at 888-547-6541. We are listening to the needs of our customers and communities, and we will continue to adapt these programs as needed. Please stay in regular contact with us.
What the CARES Act means for you
The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) is a $2 trillion stimulus package approved by the government to help individuals and businesses impacted by coronavirus.
As your trusted financial partner, we’re here to help you navigate the solutions that can benefit you. Here, we’ll look at some key parts of the CARES Act, how to access them, and how The Bank of Missouri can help.
| What the CARES Act means for you | How it works |
|---|---|
|
Help for Homeowners Mortgage lenders and servicers are allowed to offer 180 days of payment deferrals (forbearance) on federally-backed loans for those experiencing hardship due to the COVID-19 pandemic. |
To request payment deferrals for your mortgage, you’ll want to reach out to the lender that you are making your payments to. |
|
Retirement Savings Access Individuals impacted by COVID-19 can take advantage of the government waiving certain penalties and making other accommodations for those who need to access retirement savings early. Note, the required minimum distribution (RMD) for IRAs has been waived for 2020. |
Contact your retirement account or IRA specialist at The Bank of Missouri. You’ll also want to make sure you’re working closely with your tax advisor. |
|
Student Loan Assistance All payments for federal Direct and FFELP student loans are deferred through September 30, 2020 as part of the CARES Act. |
For this program, you will want to reach out directly to your student loan servicer. |
|
Unemployment Assistance The CARES Act expands unemployment benefits.
|
Apply directly with your state’s unemployment office. |
How to Protect Your Account
Be aware of scammers, who are taking advantage of this situation. Some things to watch out for:
- Criminals may call posing as your bank trying to get you to give up important account information. Remember, do not give out your Online Banking log in, account number, debit card number or social security number. The Bank of Missouri will never call you asking for this information. When in doubt, hang up and dial us at 888-547-6541. That way you can feel confident you are talking to The Bank of Missouri.
- Scammers are sending emails posing as the Centers for Disease Control, the World Health Organization or other experts. Be careful about clicking links, opening attachments and downloading files from emails. The scammer is likely trying to put a virus or other malware on your computer or trick you into giving them your personal information.
- We all want to help right now, but be cautious when making donations. Do not donate to anyone who asks you to do so in cash, by gift card, or by wiring money. Take your time to select a reputable charity, and if something doesn't feel right, don't donate.
- Ignore emails that offer a vaccine for coronavirus. There is currently no vaccine.
These are a few of the most common scams. Visit the Federal Trade Commission's website to learn more about scams and protecting yourself.
Learn more about scams at the FTC website >>
Also, be sure to review your account regularly and contact us right away if you notice anything unexpected. Online Banking is a great way to keep a close eye on your accounts.
Resources for you
- Centers for Disease Control and Prevention
The CDC's hub for COVID-19 information - Preventing Community Spread
CDC guidance on preventing the spread of coronavirus - Missouri Department of Health and Senior Services
Learn more about COVID-19 in Missouri
