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Online Banking!

You'll love all the new Online Banking features. Use the navigation menu at the top to visit all the Online Banking pages today.

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Online Banking FAQ's

What is Online Banking?
Q What is Online Banking?
A

Online Banking is a real-time online system that allows our customers a secure and convenient way to access their Bank of Missouri accounts via the Internet. There is a nominal one-time setup fee.*

Do I have to register to use Online Banking?
Q Do I have to register to use Online Banking?
A

Yes. You can Enroll online or in person.

How secure is Online Banking?
Q How secure is Online Banking?
A

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, social security numbers, and tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.

What happens if I forget or lose my ID or PIN?
Q What happens if I forget or lose my ID or PIN?
A

If you lose/forget your ID or PIN, you may call Customer Service and with proper verification, your ID and PIN will be restored or reset.

What do I do if it says "Your Account is Currently Locked Out" when I am attempting to log in to my account?
Q What do I do if it says "Your account is currently locked out" when I am attempting to log in to my account?
A

Insert new method of unlocking account.

What happens if I don't log off the system?
Q What happens if I don't log off the system?
A

Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN.

What does the download feature do?
Q What does the download feature do?
A

The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or word processing programs, Microsoft Money and Quicken.

When viewing my current transactions, why do I see electronic transactions and Net Teller transfers duplicated?
Q When viewing my current transactions, why do I see electronic transactions and Net Teller transfers duplicated?
A

You may see the electronic transactions, which include Net Teller transfers, twice during the bank's "end of day processing". End of day processing is required for your transactions to be updated. This process begins each banking evening and lasts several hours. The duplicate transactions will disappear at the end of the processing day.

How long are statements retained?
Q How long are statements retained?
A

Six (6) months.

Bill Pay FAQ's

Whom can I pay through Online Bill Payment?
Q Whom can I pay through Online Bill Payment?
A

You can pay anyone in the United States, from the next door neighbor, to the utility company, and even a child in college across the country. Once you have set up the vendor/merchant, you can look at the VIEW PAYEES LIST screen and the payee type will tell you if it is an electronic payment or check.

When will the money be taken out of my account?
Q When will the money be taken out of my account?
A

Electronic payments are deducted from your account on the payment date. Payments made by check will be deducted from your account when the draft reaches our bank, the same as if you had written the check yourself.

What if I do not have enough money in my account?
Q What if I do not have enough money in my account?
A

Your bank will treat bill payment items just like any other check that you write.

How late in the day can I enter, edit, or delete a payment?
Q How late in the day can I enter, edit, or delete a payment?
A

Bill Payments are processed at 2:00 am CST and Noon CST on the scheduled payment date. Payments entered after noon will be processed the following day.

What happens if I have a scheduled payment that falls over a weekend or holiday?
Q What happens if I have a scheduled payment that falls over a weekend of holiday?
A

Scheduled payments that fall over a weekend will be processed on Friday at noon, CST. Any new payments that are scheduled over the weekend, for the current weekend, will be processed on Monday. Holiday processing is done the day before the holiday.

Can I stop a payment?
Q Can I stop a payment?
A

Yes, directly from your system.

Are there any merchants that I cannot pay through the bill payment service?
Q Are there any merchants that I cannot pay through the bill payment service?
A

Yes. You cannot pay any government agencies.

Can I use Online Bill Payment if I live outside the United States?
Q Can I use Online Bill Payment if I live outside the United States?
A

Yes, As long as you have a bank account in the United States. However, you cannot pay bills to payees located outside the United States.

Can I get a copy of a cancelled check?
Q Can I get a copy of a cancelled check?
A

You can view and print copies of your cancelled checks up to 75 days at your own computer at no additional cost to you. You may request a copy through Customer Service, however, there may be a fee associated with this service.

How long is history retained in the VIEW PAYMENT HISTORY section?
Q How long is history retained in the VIEW PAYMENT HISTORY section?
A

Payment History records are kept indefinitely.

What happens if I lose or forget my ID or PIN?
Q What happens if I lose or forget my ID or PIN?
A

If you lose/forget your ID or PIN, you may call Customer Service and with proper verification, your ID and PIN will be given to you.

How many payees may I have set up?
Q How many payees may I have set up?
A

There is no limit to the amount of payees you can set up through the system.

What are the fees associated with Bill Payment?
Q What are the fees associated with Online Bill Payment?
A Nominal one-time setup fee.*

*No set-up for Investors' Club members. Unlimited bill payments for Investors' Club members.

Security FAQ's

How do I know if my browser utilizes 128-bit encryption?
Q How do I know if my browser utilizes 128-bit encryption?
A

You will need to check your security preferences within your browser software. Each browser is different. For Internet Explorer, you can go to Help | About to determine your encryption level. Otherwise, you must be on a secured site to check the encryption. The settings are typically found under the File, Preference option on your toolbar. For Netscape Navigator, select Options from your toolbar and then Security Preferences. Next, click the Configure button next to SSL v2 and SSL v3. For Netscape Communicator, select the Security Icon and then click on Navigator. Next, click the Configure SSL v2 and SSL v3.

Do I need to have "Cookies" enabled to use online banking?
Q Do I need to have "Cookies" enabled to use Internet Banking?
A

Yes, your browser must accept "Cookies" to utilize this service.

What happens if I don't log off of the system?
Q What happens if I don't log off of the system?
A

Net Teller has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using Net Teller, you will have to log in again to resume banking.

What happens if I forget my Net Teller PIN?
Q What happens if I forget my Net Teller PIN?
A

You are allowed several attempts to enter your PIN. If unsuccessful, you will be locked out of Net Teller for a 24-hour time period. This period begins from the time you were unsuccessful. After the 24-hour period, you may attempt to log in again.

   
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